Sales Agreement

All users are deemed to have read and accepted this Sales Agreement at the moment they complete their membership registration on www.empa.com.

Sales Agreement

This is a Distance Sales Agreement established in a virtual environment between EMPA ELEKTRONİK SAN. VE TİC. A.Ş. (hereinafter referred to as the SELLER) and the customer who registers on the SELLER’s e-commerce site www.empa.com and wishes to make purchases from the SELLER (hereinafter referred to as the BUYER).

Article 1 – Subject of the Agreement
The subject of this agreement concerns the sale and delivery of the product(s) sold by the SELLER to the BUYER, the details and sales price of which are specified below, and governs the rights and obligations of the SELLER and the BUYER in accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts published in the Official Gazette on 27.11.2014.

Article 2 – SELLER Information
EMPA ELEKTRONİK SAN. VE TİC. A.Ş.

Article 3 – BUYER Information
All members: All customers who register on the EMPA ELEKTRONIK e-commerce site www.empa.com and make purchases.

Article 4 – Subject of the Contract and Product Information
The type, quantity, brand/model, color, unit, sales price, and payment method of goods/products or services are as specified on the website. These details may vary depending on market conditions and stock availability.

Article 5 – General Provisions
5.1 – The BUYER declares that they have read and understood all preliminary information regarding the product, its main characteristics, sales price, payment method, and delivery, as specified in Article 4, and electronically confirmed this information.

5.2 – The product will be delivered to the BUYER or the person/organization at the address provided, within the period stated in the Delivery Terms, considering the distance to the BUYER’s residence, without exceeding the legal 30-day period.

5.3 – The SELLER is not responsible if the product is delivered to another person or organization and the recipient refuses to accept it.

5.4 – The SELLER is responsible for delivering the product in sound condition, complete, in accordance with the specifications stated in the order, and including warranty documents and user manuals, if applicable.

5.5 – For the delivery of the product, this agreement must be electronically approved and the sales price paid by the BUYER using the selected payment method. If the product price is not paid or the payment is canceled in bank records for any reason, the SELLER is relieved of the obligation to deliver the product.

5.6 – If the product is delivered and the BUYER’s credit card is unlawfully or improperly used by a third party without the BUYER’s fault, and the bank or financial institution does not pay the SELLER, the BUYER must return the product, delivered to themselves or the person/organization indicated in the sales agreement, to the SELLER within 3 business days without causing any damage, wear, or tear. In such cases, shipping costs are the responsibility of the BUYER.

5.7 – If the SELLER cannot deliver the product on time due to force majeure, adverse weather, or transportation interruptions, they must inform the BUYER. In this case, the BUYER may cancel the order, replace the product with an equivalent item, and/or defer the delivery until the obstacle is removed. If the BUYER cancels the order, the SELLER will request the bank to reverse the credit card payment and refund the amount to the BUYER within 14 days, notifying the BUYER by email. The SELLER is not responsible for delays caused by the bank.

5.8 – In case products delivered to the BUYER or the designated recipient are defective or damaged, the products must be sent to the SELLER for repair or replacement under warranty within 14 days from the date of receipt, and shipping costs are covered by the SELLER. If this 14-day period passes, the BUYER is deemed to have accepted the product.

5.9 – This agreement becomes valid after being electronically approved by the BUYER and received at www.empa.com.

Article 6 – Right of Withdrawal
The BUYER has the right to withdraw from the contract within fourteen (14) days from the delivery of the product to themselves or the designated recipient. To exercise this right, the BUYER must notify the SELLER by email within this period and ensure the product is unused and the packaging is undamaged.

If this right is exercised, the product delivered to a third party or the BUYER must be returned to the SELLER along with the original sales invoice and the shipping receipt as proof. The SELLER must complete the refund process to the BUYER’s credit card within 14 days of receiving these documents. The SELLER is not responsible for delays caused by the bank. If the original invoice is not returned, VAT and other legal obligations will not be refunded.

Shipping costs for returned products are the responsibility of the SELLER if sent via contracted courier companies; otherwise, they are the responsibility of the BUYER. If the BUYER does not return the product within 10 days from notifying the SELLER of exercising the withdrawal right, they forfeit the right of withdrawal.

Withdrawal rights do not apply to products whose price fluctuates due to financial market conditions, non-returnable products due to their nature, single-use products, copyable software or programs, perishable items, or products past their expiration date.

Article 7 – Jurisdiction
For the enforcement of this agreement, Consumer Arbitration Committees up to the value announced by the Ministry of Science, Industry, and Technology, and Consumer Courts at the BUYER’s or SELLER’s residence are authorized. By confirming the order electronically, the BUYER is deemed to have accepted all provisions of this agreement.